Account & billing

Plans are priced by the number of properties you manage. Rooms, tenancies, and residents are unlimited within an address, and there are no per-door or setup fees. Paid plans start with a 14-day trial and no card.

Changing tier takes effect immediately and the difference is prorated. Your data is untouched either way.

1. 1 Use Forgot password on the sign-in screen — the reset link goes to your account email.
2. 2 If the email does not arrive, check spam and confirm you are using the address the account was created with.
3. 3 Set up a passkey from your account settings to sign in with Face ID or your device unlock instead of a password.

Your records are stored in Australia and encrypted in transit and at rest. Documents such as leases and identity records are private by default and are only served to signed-in people authorised to see them.

Reports can be exported as CSV, and lease documents download as PDFs. If you ever leave, ask us and we will help you take a full copy with you.

1. 1 In the iPhone app, open Account.
2. 2 Choose Security, then Delete account.
3. 3 Confirm. Your sign-in, profile, and the files you own are permanently removed.

Shared property, tenancy, financial, and signed-document records may be retained where Girilang or your organisation is legally required to keep them — a signed agreement, for instance, has to survive the account that created it.

Tell us and we will confirm the closure date in writing before anything is removed, so you have time to export what you need. Signed lease documents in particular are worth keeping a copy of — you may need them years after a tenancy ends.