Girilang

How can we help?

Guides for every part of Girilang, and a direct line to the people who build it.

Getting startedCreate your organisation, add your first address, and invite your team.4 articles Properties & roomsRoom records, occupancy, common areas, marketing listings, and photos.4 articles SendLeases & signingTemplates, merge fields, sending for signature, revisions, and final documents.4 articles Rent & paymentsLedgers, receipts, arrears, bonds, and splitting shared bills.4 articles Maintenance & keysRequests with photo evidence, vendors, scheduled work, and access records.4 articles Account & billingPlans, trials, invoices, sign-in, passkeys, and your data.5 articles

Most read

What people ask us most

A tenant cannot open their signing linkLeases & signingSet up your first propertyGetting startedHow arrears are calculatedRent & paymentsSign-in trouble and passkeysAccount & billingChanging a lease after it has been sentLeases & signingRaising a maintenance requestMaintenance & keys
Mail

Email support

Send us the detail and we will work it through with you.

Answered within one business day

Help from the app

On iPhone, open Account → Help for these guides and a direct line to us.

Account → Help

Priority support

Operator and Portfolio plans go to the front of the queue.

Included on paid plans

Support hours

Monday to Friday, Australian eastern time.

9 am – 5 pm AEST/AEDT

Contact support

Still stuck? Send us the detail

Every message goes to Mailsupport@girilang.com and is answered by someone who works on the product.

Goes straight to Mailsupport@girilang.com. We reply to the address you give us.

Deleting your account

In the iPhone app, open Account → Security → Delete account to permanently remove your sign-in, profile, and the files you own. Shared property, tenancy, financial, and signed-document records may be retained where Girilang or your organisation is legally required to keep them.

Read the full steps

Privacy and legal

For a privacy enquiry or an access request, email privacy@girilang.com. Please do not send passwords, access codes, or full identity documents to any of our inboxes.

Privacy policy Terms of service

Questions

Common questions about Girilang

Enquiries sent on a business day are answered within one business day, and usually much sooner. Operator and Portfolio plans are prioritised.