All support topics

Properties & rooms

Room records, occupancy, common areas, marketing listings, and photos.

Rooms, tenancies, and tenants

Three different records, and why keeping them separate matters.

A room is part of the building and does not change when someone moves out. A tenancy is one person’s right to occupy that room for a period, at an agreed rent. A tenant is the person, who may hold several tenancies over time or across addresses.

Ending a tenancy therefore never deletes the room or the person — it closes that occupancy period and leaves the history intact for the next agreement, bond return, or dispute.

Marketing a vacant room

Photos, listing copy, and the header image shown across the app.

  1. 1 Open the property, then the room you are advertising.
  2. 2 Upload photos in the marketing section — the first one you mark as the header becomes the image shown in lists and cards.
  3. 3 Generate listing copy from the room’s own details, then edit the headline and description to suit.

Photos are downscaled in your browser before they upload, so a full-resolution phone photo will not stall on a weak connection.

Common areas and house rules

Shared spaces belong to the property, not to any one room.

Kitchens, bathrooms, laundries, and yards are recorded at the property level so they appear in every resident’s view of the address and in condition reports for the whole property rather than a single room.

House rules are also set per property. They are shown to residents in the app and can be attached to a lease so a signer sees the rules they are agreeing to.

Archiving a property you no longer manage

Removing an address from day-to-day views without losing its history.

Archiving hides a property from lists, dashboards, and counts while keeping its tenancies, agreements, and payment history readable. This is almost always what you want when you stop managing an address — deletion is permanent and takes the records with it.

Archived properties stop counting towards your plan’s property limit.

Contact support

Did this not cover it?

Send us the specifics and we will work it through with you. Your enquiry is already tagged “Properties & rooms”.

Goes straight to Mailsupport@girilang.com. We reply to the address you give us.

Other support topics